Thursday, July 20, 2006

TiVo: No, don't cancel!

Shortly after getting HDTV and a HD DVR from my cable company, I realized my TiVo had a short life span ahead of it. Dual tuner and high definition simply are killer features. Everything else, though, the TiVo does better.
Handling a show ending while you're recording it
Handling schedule changes
Season passes are "smarter"
PC integration
Overall interface

In other words, it breaks my heart every time I use the HD DVR instead of my TiVo.

So, after not using the thing for 6 months (hear that? That's 75 bucks down the drain), I called to cancel. I got a very friendly enthusiastic young man who couldn't wait to help me, and made me feel even worse about canceling.

I explained why I had to do it. I talked about HDTV. I mentioned I'd be looking at them again in a few months when Series 3 came out.

And he said, well, Series 3 will be out in a couple months. What if we didn't bill you for a few months, and once it comes out, you can decide whether you want to cancel or not.

Well, fine.

I'm a sentimental sucker. I love my TiVo. Let's hope I don't forget to cancel again in 3 months (or let's hope I get a Series 3 for Christmas...).

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